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Altocloud announces two exciting new integrations with Cisco Contact Center

  

The Altocloud team have just arrived in Denver and are thrilled to be back with our colleagues at Cisco to connect on the latest trends in the world of Customer Care. The industry is changing fast and we are excited to share with the wider Cisco community the following announcements this week:

New Salesforce integration and partnership with Bucher & Suter  You can now connect the customer journey through Bucher & Suter’s Salesforce connector via Altocloud! Check out a live demo from the Bucher & Suter team today (Wednesday 4th October) on the main stage at 12:20.

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Above you can see an agent view on the right as they chat with a visitor on our Life Insurance demo site, taking advantage of the following features:

  • Streamline Agent View within Salesforce

  • Tightly integrate Customer Journey Analytics within Bucher+Suter CTI Gadget

  • Proactively drive Salesforce Chat using Outcome Scores & Personas

  • Fully leverage Cisco UCCE

 

New integration with Spark Care Leverage proactive and predictive chat by adding customer journey analytics into Spark Care. Come by the Spark area to learn more!

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Above you can see an agent view on the right as they chat with a visitor on our Life Insurance demo site, with a proactive Spark Care chat triggered based upon customer behavior.

 

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And here you can see an agent view on the right as they chat with a visitor on our Life Insurance demo site, taking advantage of the following features:

  • Launch Customer Journey visualizations from within Spark Care

  • Access insights into customer behavior, personas, and insights into needs

Stay tuned for more exciting announcements later this month on how we can close out 2017 with a strong finish!  

If you are in Denver this week let us know here and let's catch up! 

 

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