Altocloud Continues Focus On Security, Achieves SOC 2 Compliance August 17, 2017 | Analytics, Altocloud, data, Product Update Security is the lifeblood of any SaaS business. This is something we have been focused on since day one at Altocloud. The backbone of our success i...
The Singularity Reality (a software developer's view) September 16, 2016 | Altocloud, Careers The team here at Altocloud were having a couple of Alto Pints to celebrate the addition of our latest team members Eoin1 and Colm2. As it does, aft...
The Value of Direct Feedback in Product Management August 19, 2016 | Customer Experience, Loyalty, Product Update Adding a direct end-user Feedback mechanism to your product will be your best product management tool. We have recently added Slash commands to ou...
Product Update: Introducing Slash Commands August 19, 2016 | Customer Experience, Product Update Use “/” commands to enhance Agent Productivity Now your agents can do a whole range of activities right from within the Agent Messaging Interface: ...
Product Update: Altocloud Introduces a Deeper Integration with Salesforce August 19, 2016 | Inside Sales, Inbound Sales, Product Update Now you can have a deep integration between Salesforce Sales Cloud and your favorite Messaging & Chat interface. Altocloud allows your Sales Repres...
Product Update: Altocloud New Features Explained August 19, 2016 | Customer Experience, Product Update Here at Product Engineering we’ve been very busy over the last 3 months adding more great features to engage your customers and improve the efficie...
Altocloud and Facebook Messenger - a new customer engagement paradigm April 12, 2016 | Customer Care, Digital Strategy, Press Release San Francisco, California. April 12, 2016. We are incredibly excited to announce Altocloud’s integration with Facebook’s new Messenger Platform. To...
Three ways to use context & analytics to enhance your customer's journey March 24, 2016 | Customer Journey, Analytics A primary pain point when dealing with technical support queries over the phone – for both the customer and the customer service agent – is the qua...
The Atomization of Big Data October 19, 2015 | Platform Scale, Analytics, Developer Big Data is everywhere – from business to healthcare and science, what was once rare is now ubiquitous. But drowning a problem in an ocean of data ...
Contextual Communication - Altocloud and Cisco Context Service March 17, 2015 | Customer Experience, Platform Scale, Analytics, Developer Editor’s note: 17 March 2015 - Cisco today announced Cisco Context Service at Enterprise Connect 2015 in Orlando FL (announced here by Tod Famous, ...
Resist the Tyranny of Cloud IaaS Lock-In! June 6, 2014 | Platform Scale, Developer, Cloud Like many software startups today, Altocloud has a relatively compact development team rapidly iterating enterprise-class software as a service (Sa...
