Altocloud announces two exciting new integrations with Cisco Contact Center October 4, 2017 | Altocloud, Cisco The Altocloud team have just arrived in Denver and are thrilled to be back with our colleagues at Cisco to connect on the latest trends in the wo...
Four Reasons Why Customer Journey Analytics Is No Longer A Nice To Have September 21, 2017 | Customer Experience, Customer Journey, Analytics At Altocloud, we talk to customers and prospects every day who are in search of a better way to communicate with their customers. They know that ...
The Future of Customer Journey: A Webinar Retrospective July 20, 2017 | Customer Experience, Customer Journey, Inside Sales, Integrations The race to win new customers is getting harder and targeting buyers is becoming more sophisticated. Our CEO (Barry O’Sullivan) recently had a ch...
What Sammy Hagar taught me about CX at Cisco Live July 17, 2017 | Customer Experience, Customer Journey, Analytics, Cisco If I had asked you to write up a list of who you expected to learn the most from at Cisco Live in terms of the state of customer experience, most l...
Coffee Hits, Vol 3: Leveraging AI To Grow Your Business July 14, 2017 | Customer Experience, Analytics, Coffee Hits, Digital Transformation, AI For our latest edition of Coffee Hits, AI takes center stage. Business leaders around the world are looking at ways to leverage the latest technolo...
Gartner CX 17 Summit Summary: It is all about the Customer Journey! May 31, 2017 | Customer Experience, Customer Care, Cisco, Integrations How Bimodal IT can unleash CX Innovation A few weeks ago Gartner brought together IT and Business leaders in London for its annual Customer Exper...
Altocloud CEO: AI, Moonshots, and the future of Enterprise Communications May 19, 2017 | Customer Journey, Customer Care, Altocloud, Digital Strategy Here is the deal: my boss might have stirred up a bit of controversy recently. At this year’s Enterprise Connect, Barry O’Sullivan (Altocloud CEO...
Altocloud Customer Journey Analytics plus Cisco Contact Center = Stronger, Together May 5, 2017 | Analytics, Cisco, Product Update As a Cisco Solution Partner, we are focused at Altocloud on continuing to innovate on ways to bring our Customer Journey Analytics into Cisco’s sui...
A Customer Journey, Gone Horribly Wrong….. April 28, 2017 | Customer Experience, Customer Journey Editor's note: I received the following story via email from a current Altocloud customer recently. Names have been withheld to protect the ident...
Altocloud Eyes European Expansion In 2017 With Key Sales Hire April 13, 2017 | Careers, EU Amanda Halpin joins Altocloud from Google to accelerate growth across key European markets The way businesses communicate with their customers tod...
Messaging For Sales – A Getting Started Primer March 1, 2017 | E-Commerce, Inside Sales, Inbound Sales It’s no secret that messaging has exploded in the last few years. Slack, Spark, Whatsapp, iMessage, Snapchat, etc. When was the last time you actua...
