What Sammy Hagar taught me about CX at Cisco Live July 17, 2017 | Customer Experience, Customer Journey, Analytics, Cisco If I had asked you to write up a list of who you expected to learn the most from at Cisco Live in terms of the state of customer experience, most l...
Coffee Hits, Vol 3: Leveraging AI To Grow Your Business July 14, 2017 | Customer Experience, Analytics, Coffee Hits, Digital Transformation, AI For our latest edition of Coffee Hits, AI takes center stage. Business leaders around the world are looking at ways to leverage the latest technolo...
Galway, Ireland is a Global Hub for Customer Experience Technology July 3, 2017 | Customer Experience, Altocloud, Galway Galway is famous for many things. It is known as Ireland’s heart of culture, and has been selected as the European Capital of Culture 2020. The c...
Coffee Hits, Vol 2: Your Biweekly Guide to Digital Transformation June 30, 2017 | Customer Experience, Altocloud, Coffee Hits, Digital Transformation, AI We are back! As stated two weeks ago, our idea for Coffee Hits stems from the torrent of info being shared online in our industry. Let us do the ...
Required Reading: Four Books That Will Make You Rethink Your Contact Center Strategy June 21, 2017 | Customer Experience, Predictive Communications, Altocloud, Cisco I've often thought of myself as an amateur neuroscientist; I truly enjoy reading about what makes us tick, motivates us, and how to increase the pr...
Introducing Coffee Hits: Your Biweekly Guide to Digital Transformation June 16, 2017 | Customer Experience, Digital Strategy, Inside Sales, eCommerce With the current deluge of information online regarding the topic of transforming your business to the latest trends, it can be easy to get lost ...
Gartner CX 17 Summit Summary: It is all about the Customer Journey! May 31, 2017 | Customer Experience, Customer Care, Cisco, Integrations How Bimodal IT can unleash CX Innovation A few weeks ago Gartner brought together IT and Business leaders in London for its annual Customer Exper...
Altocloud CEO: AI, Moonshots, and the future of Enterprise Communications May 19, 2017 | Customer Journey, Customer Care, Altocloud, Digital Strategy Here is the deal: my boss might have stirred up a bit of controversy recently. At this year’s Enterprise Connect, Barry O’Sullivan (Altocloud CEO...
Building A Product For Scale: An Engineer’s Update May 12, 2017 | Product Update, Features Since day one at Altocloud we've placed a huge importance on building a product that will scale as we grow the company. We are fortunate to count...
Altocloud Customer Journey Analytics plus Cisco Contact Center = Stronger, Together May 5, 2017 | Analytics, Cisco, Product Update As a Cisco Solution Partner, we are focused at Altocloud on continuing to innovate on ways to bring our Customer Journey Analytics into Cisco’s sui...
Altocloud Doubles its Workforce in One Year May 2, 2017 | Altocloud, Careers As we continue to scale our business both in the US and Europe, considerable effort and resources have been put into building out the more specia...
