Altocloud Continues Focus On Security, Achieves SOC 2 Compliance

By Joe Smyth, CTO | August 17, 2017

Security is the lifeblood of any SaaS business. This is something we have been focused on since day one at Altocloud. The backbone of our success is providing a safe and secure place for our customers to deliver intelligent conversations through customer journey analytics. Protecting your data is mission critical to this effort.

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Galway, Ireland is a Global Hub for Customer Experience Technology

By Barry O'Sullivan, CEO | July 3, 2017

 

Galway is famous for many things. It is known as Ireland’s heart of culture, and has been selected as the European Capital of Culture 2020. The city was recently voted “The Friendliest City in The World” by Travel and leisure Magazine.

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Coffee Hits, Vol 2: Your Biweekly Guide to Digital Transformation

 

We are back! As stated two weeks ago, our idea for Coffee Hits stems from the torrent of info being shared online in our industry. Let us do the work for you and curate what we think are the most up to date articles you need to know right now. 

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Required Reading: Four Books That Will Make You Rethink Your Contact Center Strategy

I've often thought of myself as an amateur neuroscientist; I truly enjoy reading about what makes us tick, motivates us, and how to increase the probability of achieving our goals.  Call me crazy, but I have observed that the distance between neuroscience and Contact Centers is closer than you think.

It is true!

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Altocloud CEO: AI, Moonshots, and the future of Enterprise Communications

By Miles Kane | May 19, 2017

 

Here is the deal: my boss might have stirred up a bit of controversy recently. At this year’s Enterprise Connect, Barry O’Sullivan (Altocloud CEO) joined a panel on the topic of AI and the future it has to disrupt the Enterprise Communications industry. When asked for his “moonshot idea,” Barry replied,

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Altocloud Doubles its Workforce in One Year

 

As we continue to scale our business both in the US and Europe, considerable effort and resources have been put into building out the more specialist roles, including key hires that focus on our partnerships and customer-facing roles.

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Transferring Knowledge through Web Components

By Gevorg Soghomonyan | January 5, 2017

Web apps are (arguably) the most efficient way of transferring knowledge. Right now, most of the information in the world can be obtained from websites - be it an online course, news or other types of media. So one can alternatively think of web apps as conduits of knowledge. If web apps have such an important responsibility, then their structure matters. Let’s stop for a second to look at how web app architecture trends have progressed over time.

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We’ve Been Busy Growing the Altocloud Team, and We’re Not Done Yet!

We are really excited to welcome eight new team members. This talented bunch are already making a big impact, in areas from software development to data science and customer-facing roles including customer success and sales.

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The Singularity Reality (a software developer's view)

By Joe Smyth, CTO | September 16, 2016

The team here at Altocloud were having a couple of Alto Pints to celebrate the addition of our latest team members Eoin1 and Colm2. As it does, after a few of Mr Arthur Guinness’ finest creations the conversation turned to the Singularity: specifically if there is any actual sign of it or is our buddy Ray Kurzweil on the wacky baccy.

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Building Your Brand Identity: Four Rules for Startups

by Maricka Burke-Keogh, Marketing and Simon Doyle, UX Lead

Over the past few months, we have taken a bit of time to reflect on the Altocloud identity, and along the way you may have noticed the changes we’ve made.

Behind the scenes, we’ve been hard at work building several product updates, which in turn has made us look at ‘Altocloud’ as a brand.

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Webinar: Predictive Communications – Connecting and Engaging at the Right Time

September 2nd, 2015 at 10am Pacific Time [RECORDING]

Informative webinar hosted by Aragon Research, with Altocloud and client company AppDynamics.

In this webinar, you will learn: 

  • What are the Trends in Communications and Digital Experience?
  • What is Predictive Communications and how will it change how Enterprises Engage with Customers?
  • How can Enterprises Leverage Predictive Communications to gain a Competitive Advantage?
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