Coffee Hits, Vol 5: Thinking Strategically With AI

Since our last Customer Experience-focused Coffee Hits, we have been collecting some of the best articles around the web on Artificial Intelligence. AI is set to play a huge role in the future of the internet and everything related to digital transformation.

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The Future of Customer Journey: A Webinar Retrospective

By Miles Kane | July 20, 2017

The race to win new customers is getting harder and targeting buyers is becoming more sophisticated. Our CEO (Barry O’Sullivan) recently had a chance to sit down with our partners Five9 (Gaurav Passi, EVP Product) and Salesforce (John Hernandez, COO Service Cloud) as well as Jim Lundy, CEO of Aragon Research to discuss the current state of the market and why there is such a huge focus on the customer journey right now.

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What Sammy Hagar taught me about CX at Cisco Live

By Miles Kane | July 17, 2017

If I had asked you to write up a list of who you expected to learn the most from at Cisco Live in terms of the state of customer experience, most likely your short list would’ve looked something like:

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Altocloud CEO: AI, Moonshots, and the future of Enterprise Communications

By Miles Kane | May 19, 2017

 

Here is the deal: my boss might have stirred up a bit of controversy recently. At this year’s Enterprise Connect, Barry O’Sullivan (Altocloud CEO) joined a panel on the topic of AI and the future it has to disrupt the Enterprise Communications industry. When asked for his “moonshot idea,” Barry replied,

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A Customer Journey, Gone Horribly Wrong…..

By Miles Kane | April 28, 2017

 

Editor's note: I received the following story via email from a current Altocloud customer recently. Names have been withheld to protect the identity of the parties involved, however I felt it was too relevant of a story not to share. The below perfectly outlines the problem we are working on daily at Altocloud. I continue to be amazed at the number of companies out there who still haven’t adopted a digital real time engagement strategy for their business. Plenty more work to be done by the Altocloud gang!

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Four Reasons Why Customer Journey Analytics Is No Longer A Nice To Have

By Miles Kane | April 21, 2017

 

At Altocloud, we talk to customers and prospects every day who are in search of a better way to communicate with their customers. They know that digital transformation is happening and want to stay on the leading edge of what it takes to be a cloud, digital first company.

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Top 5 Lessons from Two Top Tech Events that CMO's Can't Ignore for 2017

Last November I attended Inbound, a popular marketing and sales event hosted by Hubspot in their home city of Boston. Throughout the week I found there was common trends in the majority of talks and workshops. More recently, I followed Ireland's latest Tech Conference, the Dublin Tech Summit. Again, similar trends stood out from the event, although the Tech Summit itself offered a broader perspective when compared to the inbound and content focus of the Inbound 2016 event.

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Product Update: Smart Messaging For Your Business

By Han Wang | October 20, 2016

We talk a lot at Altocloud about incorporating customer requests into current and future product releases. This is especially important when it comes to our web messaging user experience. In helping businesses to seamlessly connect to their customers at the right time, web messaging is right in the critical path. We received a lot of vital feedback and many feature requests from our customers over the past year. This drove our team to re-design our web messaging from the bottom up in order to make it easy to understand and easier to use for our customers.

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6 Reasons the Customer Journey is the Future of Digital Marketing

By Gary Deasi, Guest Author | September 9, 2016

This article was originally published by Gary DeAsi on Customer Journey Marketer Blog.

Digital Marketing is rapidly evolving. As we undergo “digital darwinism,” these 6 reasons explain how the customer journey will be key to future survival.

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Casting the Net Wider: Altocloud Introduces Twitter Direct Messaging

By Eanna Hegarty | August 12, 2016

Altocloud is proud to announce their latest feature: Twitter Direct Messaging. This is just the latest addition to our wide range of communication channels that allow our customers to interact with their customers. Now agents can make sales, handle queries and provide support to the Twitter community from Altocloud’s Agent Desktop.

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