Casting the Net Wider: Altocloud Introduces Twitter Direct Messaging

By Eanna Hegarty | August 12, 2016

Altocloud is proud to announce their latest feature: Twitter Direct Messaging. This is just the latest addition to our wide range of communication channels that allow our customers to interact with their customers. Now agents can make sales, handle queries and provide support to the Twitter community from Altocloud’s Agent Desktop.

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Inbound Sales is Here to Stay

By Miles Kane | May 13, 2016

Inbound Sales, no it is not the latest industry buzzword. Thanks to Hubspot the term Inbound is now synonymous with how every company should be marketing and selling their products and services. Gone are the days of cold calls, email lists and door knocking. Your buyers are online, researching, comparing, and asking questions. It is up to you to join your audience online and help them through their customer journey. Companies who employ real time, contextual customer communication techniques are at a huge advantage with today’s modern buyer.

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Altocloud extends Cisco Spark and leverages Tropo for SMS

By Dan Arra, VP Customer Success | March 9, 2016

Altocloud integration with Cisco Spark and Tropo for SMS

See how Altocloud integrates with Tropo and Spark to create a Customer Engagement Solution.  Altocloud opens Spark rooms for customer engagement.

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Customer Success Story: Shimmer Sensing

Increased customer engagement and satisfaction after Altocloud software implementation. 

 

BACKGROUND

Shimmer is a leading provider of wearable wireless sensor products and solutions since its foundation in 2008.

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"All others bring data"

By Dan Arra, VP Customer Success | March 9, 2015

"All others bring data."

W. Edwards Deming, the famous management consultant and statistician also said, “It is not enough to do your best; you must know what to do, and then do your best.” Mr. Deming’s advice was given at a time when decisions were not often made based upon data… as data was not so readily available. Today we have the opposite problem. As everyone is aware, the amount of data being created has exploded at an incredible rate. 90% of the data in the world today was created in the last two years.

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How to Personalize Customer Journeys with Predictive Analytics

By Sam Wolfe, Altocloud | November 21, 2014

Editors note: See Altocloud live at Magento Imagine Commerce 2015, April 20-22.

It’s no secret to e-commerce companies that long-term business success lies in personalization of the overall customer experience. By targeting your recommendations and special offers to the individual needs and intent of each buyer, you increase the likelihood and size of both immediate and follow-on sales. Multichannel Merchant predicted that 2014 would be the year of personalization – although your organization may already be well down this path! Their “prediction” makes the point that personalization is a means to an end – relevant, timely experiences that increase sales – and that, most importantly: personalization depends on effective analytics that gives you real insights into likely customer behavior.

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Where did the E-Commerce Phone go?

By Sam Wolfe, Altocloud | November 11, 2014

Editors note: See Altocloud live at Magento Imagine Commerce 2015, April 20-22.

For a business of any size, communication with your clients is obviously a critical part of creating strong customer relationships. We are all used to using our phones for all kinds of marketing, sales and support activity. But is the phone now obsolete for e-commerce businesses? When all of your customers are online, do you really want them to be hunting down phone numbers and getting lost in a completely disjointed experience that has no connection to their recent online activity?

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