The Future of Customer Journey: A Webinar Retrospective

By Miles Kane | July 20, 2017

The race to win new customers is getting harder and targeting buyers is becoming more sophisticated. Our CEO (Barry O’Sullivan) recently had a chance to sit down with our partners Five9 (Gaurav Passi, EVP Product) and Salesforce (John Hernandez, COO Service Cloud) as well as Jim Lundy, CEO of Aragon Research to discuss the current state of the market and why there is such a huge focus on the customer journey right now.

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Introducing Coffee Hits: Your Biweekly Guide to Digital Transformation


With the current deluge of information online regarding the topic of transforming your business to the latest trends, it can be easy to get lost in the noise.

This is where the idea for Coffee Hits comes from.  

Every two weeks we plan to bring you top articles that will matter to anyone with a role focused on delighting your customers and driving your business through digital transformation. We live and breathe this material on a daily basis at Altocloud, and trust you will see the same value while enjoying your morning coffee (or tea!). 

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Messaging For Sales – A Getting Started Primer

By Miles Kane | March 1, 2017

It’s no secret that messaging has exploded in the last few years. Slack, Spark, Whatsapp, iMessage, Snapchat, etc. When was the last time you actually used the phone app to talk to friends or family? 

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"We needed more than just live chat"

By Miles Kane | November 14, 2016

Polycom adopts Altocloud to enhance their digital customer engagement strategy

Editor's note: We are excited to share the following Customer Case Study based on the work we have done recently with Polycom. Please contact me directly if you have any questions about how we can help your company achieve similar results. 

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Product Update: Altocloud Introduces a Deeper Integration with Salesforce

By Joe Smyth, CTO | August 19, 2016

Now you can have a deep integration between Salesforce Sales Cloud and your favorite Messaging & Chat interface. Altocloud allows your Sales Representatives to create Salesforce Leads and apply campaign attribution directly from our Messaging Interface.

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3 Questions To Find Your Next Startup Sales Hire

By Miles Kane | June 9, 2016

Recruiting sales people is hard. If there is one thing sales people are good at selling, it is themselves. Most interviews follow a set of questions like:

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Inbound Sales is Here to Stay

By Miles Kane | May 13, 2016

Inbound Sales, no it is not the latest industry buzzword. Thanks to Hubspot the term Inbound is now synonymous with how every company should be marketing and selling their products and services. Gone are the days of cold calls, email lists and door knocking. Your buyers are online, researching, comparing, and asking questions. It is up to you to join your audience online and help them through their customer journey. Companies who employ real time, contextual customer communication techniques are at a huge advantage with today’s modern buyer.

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