Four Steps - Using Data Analytics in Customer Service Solutions April 8, 2014 | Customer Experience, Customer Journey, Predictive Communications, Loyalty, Analytics, Cloud We live in the world “powered" by the Web and communications where one in every three people have access to the internet and close to quarter of a ...
Improvement is Always about People March 16, 2014 | Customer Experience, Customer Journey, Predictive Communications, Loyalty, Analytics, Marketing, Customer Care When we think of new disruptive ideas that change how people work and interact, we tend to focus on the new technologies that enable this. And we a...
