Cisco Channel Manager

About the company:

Altocloud is an exciting startup focused on Digital Customer Engagement. We connect businesses with the right customers at the right time in their journey – improving customer care experiences, increasing conversions and enhancing overall customer experience. Here's a short video:

What is Altocloud? from Altocloud on Vimeo.

Altocloud helps Contact Centers by making Agents Smarter and Customers Happier. Altocloud provides important web context to Agents including predictions about what customers need. Altocloud automates real time customer engagements to deliver needed information, deflecting unnecessary calls and chats. Altocloud integrates with popular contact center platforms.
Altocloud helps Inside Sales & Lead Generation Teams by delivering real-time, predictive lead scoring and engaging the right prospects at the right moments. Altocloud integrates with popular CRM and Marketing Automation solutions to streamline the entry of CRM data to improve accuracy and compliance.
Altocloud helps Marketing Leaders by connecting campaign attribution metrics with real-time engagement metrics. Altocloud integrates with popular CRM and Marketing Automation solutions to improve visibility and provide flexibility to target visitors based upon their Personas.

We are looking for a Channel Manager to drive business in the Cisco channel and enable the Cisco field sales and partners. The role combines technical knowledge and people skills in a rewarding and rapidly growing organization. The Channel Manager is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with Sales as technical advisors and advocates for the company's products. The Cisco Channel Manager must be able to articulate technology and product positioning to both business and technical audiences.

The Cisco Channel Manager at Altocloud drives new business as the primary technical sales resource who is responsible for managing new and existing customer opportunities and helping to close them. The role is vital to driving successful customer experience outcomes from early customer conversations including Cisco and Cisco Partners to deploying Altocloud Solutions.

This person is responsible for communicating and collaborating between the development, sales, and solution management teams to create cohesive technology outcomes for our end-users.

The ideal candidate for this role will have a minimum of 3 years in a technical sales or implementation role working with Cisco Contact Center technology solutions for business-to-business sales, should be well-versed in technology and sales support, familiar with project management, and have a demonstrated knowledge of contact center and information systems.

Responsibilities:

• Prospecting with Cisco Channel Partners to identify new customer opportunities
• Building and managing a pipeline of sales opportunities with Cisco Channel Partners
• Providing technical sales support to Cisco Channel Partners including demos, RFPs, price quotes
• Participating in customer discovery meetings
• Training for Cisco Channel Partners for sales enablement
• Configuring demo systems for Cisco Channel Partners
• Resolving major escalated on-site support incidents

Qualifications & Requirements:

• Four-year technical degree (B.S. or B.A.)
• 3 to 5 years of prior technical sales experience a must
• Prior experience with software-as-a-service model is beneficial
• Cisco Contact Center (UCCE/UCCX) and Collaboration products experience (experience with Cisco Spark is beneficial)
• Demonstrated knowledge of information systems and technology infrastructures
• Requires a flexible work and travel schedule (~50% travel)
• Well-versed in technology and project management
• Proven business development experience
• Experience working in an indirect channel sales environment
• Desire to learn and grow quickly with the company and technology
• Existing relationships with Cisco and Cisco partners
• Display a high-level of critical thinking and problem-solving

Salary:

Competitive, depends on experience

Location:

United States

jobs@altocloud.com (Cisco Channel Manager)