With Altocloud Journey Analytics, you can see what visitors are doing while they are live on your site, in your app or in a conversation with your team, giving you a clear perspective into their customer journey. Identify your customers' pain points quickly and convert a negative experience into a positive one.
Our Live Now dashboard provides a real-time visualization of digital behavior, giving you the true context behind the entire customer journey from the website to the conversation with your team.
See who your customers are, where they are, what company they work for, what device they are using.
Discover and define customer personas based on attributes and digital behavior.
Define desired business outcomes such as ‘make payment’ or ‘complete form’ and track the journeys that lead to those outcomes.
Predict which shoppers are likely to buy or abandon and recommend the best communication intervention to close the deal.
Notify your employees by SMS or email when a prospect that matches a particular persona (e.g. Hot Prospect) is on your website. Allow your team to view the customer journey in real time from their mobile device.
Handle all your customer messaging with Altocloud – whether they choose SMS, Web Chat or Facebook Messenger.
Your team and your customers can switch seamlessly between channels while maintaining the thread of the conversation.
Have interactive text conversations with your mobile customers. Alert your mobile team members by text when valuable prospects need help.
Chat live with the visitors. Altocloud predictive analytics automatically selects the right visitors at the right time.
When people check out on your website, they can sign up to connect with you in Messenger. Then you’ll be able to send them personalized messaged from Altocloud. *Now available with select US businesses.
Customers can schedule a call-back at a time that works for both parties.
Deliver automated targeted content offers to visitors who match your persona definitions – product offers, price promotions or content suggestions.
Use targeted surveys to get relevant feedback from those who matter most - your customers.
Talk to your customers and prospects in real time using voice or video. Share screens so you can guide them through complex transactions.
Connect with your customers via inbound or outbound plain old telephony or direct to the customers browser using VoIP.
Use Video to enhance customer engagement and build trust.
Use Screenshare to quickly understand and resolve your customers challenges.
Whatever the scale of your operation, we can tailor a package to suit your needs
Deliver customer profile and journey information to your contact center agents so they can understand the full customer context when they speak with them.
Integrate with marketing automation systems including HubSpot and Marketo.