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Required Reading: Four Books That Will Make You Rethink Your Contact Center Strategy

I've often thought of myself as an amateur neuroscientist; I truly enjoy reading about what makes us tick, motivates us, and how to increase the probability of achieving our goals.  Call me crazy, but I have observed that the distance between neuroscience and Contact Centers is closer than you think.

It is true!

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Introducing Coffee Hits: Your Biweekly Guide to Digital Transformation

 

With the current deluge of information online regarding the topic of transforming your business to the latest trends, it can be easy to get lost in the noise.

This is where the idea for Coffee Hits comes from.  

Every two weeks we plan to bring you top articles that will matter to anyone with a role focused on delighting your customers and driving your business through digital transformation. We live and breathe this material on a daily basis at Altocloud, and trust you will see the same value while enjoying your morning coffee (or tea!). 

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Gartner CX 17 Summit Summary: It is all about the Customer Journey!

By Miles Kane | May 31, 2017

 

How Bimodal IT can unleash CX Innovation

A few weeks ago Gartner brought together IT and Business leaders in London for its annual Customer Experience (CX) Summit. The focus of this event was around the practice of designing and delivering a renowned customer experience.

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Altocloud CEO: AI, Moonshots, and the future of Enterprise Communications

By Miles Kane | May 19, 2017

 

Here is the deal: my boss might have stirred up a bit of controversy recently. At this year’s Enterprise Connect, Barry O’Sullivan (Altocloud CEO) joined a panel on the topic of AI and the future it has to disrupt the Enterprise Communications industry. When asked for his “moonshot idea,” Barry replied,

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Building A Product For Scale: An Engineer’s Update

By Eoin Joyce | May 12, 2017

 

Since day one at Altocloud we've placed a huge importance on building a product that will scale as we grow the company. We are fortunate to count web performance guru Steve Souders as one of our advisors and his ongoing guidance has been extremely beneficial to our team. Over the past few months, we have been making significant enhancements to the structure of our web application, having expanded the scope of our previously-segmented Agent and Admin applications, into a single User application.

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Altocloud Customer Journey Analytics plus Cisco Contact Center =  Stronger, Together

By Miles Kane | May 5, 2017

 

As a Cisco Solution Partner, we are focused at Altocloud on continuing to innovate on ways to bring our Customer Journey Analytics into Cisco’s suite of Collaboration products to drive more intelligent engagement opportunities for our joint end users. The last few months our product team has been hard at work with our Cisco counterparts expanding on the integration work we’ve done to date.

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Altocloud Doubles its Workforce in One Year

 

As we continue to scale our business both in the US and Europe, considerable effort and resources have been put into building out the more specialist roles, including key hires that focus on our partnerships and customer-facing roles.

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A Customer Journey, Gone Horribly Wrong…..

By Miles Kane | April 28, 2017

 

Editor's note: I received the following story via email from a current Altocloud customer recently. Names have been withheld to protect the identity of the parties involved, however I felt it was too relevant of a story not to share. The below perfectly outlines the problem we are working on daily at Altocloud. I continue to be amazed at the number of companies out there who still haven’t adopted a digital real time engagement strategy for their business. Plenty more work to be done by the Altocloud gang!

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Four Reasons Why Customer Journey Analytics Is No Longer A Nice To Have

By Miles Kane | April 21, 2017

 

At Altocloud, we talk to customers and prospects every day who are in search of a better way to communicate with their customers. They know that digital transformation is happening and want to stay on the leading edge of what it takes to be a cloud, digital first company.

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Altocloud Eyes European Expansion In 2017 With Key Sales Hire

By Miles Kane | April 13, 2017

Amanda Halpin joins Altocloud from Google to accelerate growth across key European markets

The way businesses communicate with their customers today is experiencing a revolution. Gone are the days of long wait times on the phone, or patience for a sales rep that is unable to predict the needs of their customers. Companies will either adapt to this new digital shift or be left behind very quickly.

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