Altocloud Continues Focus On Security, Achieves SOC 2 Compliance

By Joe Smyth, CTO | August 17, 2017

Security is the lifeblood of any SaaS business. This is something we have been focused on since day one at Altocloud. The backbone of our success is providing a safe and secure place for our customers to deliver intelligent conversations through customer journey analytics. Protecting your data is mission critical to this effort.

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Coffee Hits, Vol 5: Thinking Strategically With AI

Since our last Customer Experience-focused Coffee Hits, we have been collecting some of the best articles around the web on Artificial Intelligence. AI is set to play a huge role in the future of the internet and everything related to digital transformation.

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Coffee Hits, Vol 4: Customer Experience is the New Marketing

Customer Experience has once again taken center stage for an Altocloud blog post. For our latest edition of Coffee Hits, we have explored five of our favorite findings on this beloved topic over the last two weeks.

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The Future of Customer Journey: A Webinar Retrospective

By Miles Kane | July 20, 2017

The race to win new customers is getting harder and targeting buyers is becoming more sophisticated. Our CEO (Barry O’Sullivan) recently had a chance to sit down with our partners Five9 (Gaurav Passi, EVP Product) and Salesforce (John Hernandez, COO Service Cloud) as well as Jim Lundy, CEO of Aragon Research to discuss the current state of the market and why there is such a huge focus on the customer journey right now.

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What Sammy Hagar taught me about CX at Cisco Live

By Miles Kane | July 17, 2017

If I had asked you to write up a list of who you expected to learn the most from at Cisco Live in terms of the state of customer experience, most likely your short list would’ve looked something like:

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Coffee Hits, Vol 3: Leveraging AI To Grow Your Business

By Miles Kane | July 14, 2017

For our latest edition of Coffee Hits, AI takes center stage. Business leaders around the world are looking at ways to leverage the latest technology in order to drive an increase in revenue and improvements in customer experience.  

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Galway, Ireland is a Global Hub for Customer Experience Technology

By Barry O'Sullivan, CEO | July 3, 2017

 

Galway is famous for many things. It is known as Ireland’s heart of culture, and has been selected as the European Capital of Culture 2020. The city was recently voted “The Friendliest City in The World” by Travel and leisure Magazine.

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Coffee Hits, Vol 2: Your Biweekly Guide to Digital Transformation

 

We are back! As stated two weeks ago, our idea for Coffee Hits stems from the torrent of info being shared online in our industry. Let us do the work for you and curate what we think are the most up to date articles you need to know right now. 

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Required Reading: Four Books That Will Make You Rethink Your Contact Center Strategy

I've often thought of myself as an amateur neuroscientist; I truly enjoy reading about what makes us tick, motivates us, and how to increase the probability of achieving our goals.  Call me crazy, but I have observed that the distance between neuroscience and Contact Centers is closer than you think.

It is true!

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Introducing Coffee Hits: Your Biweekly Guide to Digital Transformation

 

With the current deluge of information online regarding the topic of transforming your business to the latest trends, it can be easy to get lost in the noise.

This is where the idea for Coffee Hits comes from.  

Every two weeks we plan to bring you top articles that will matter to anyone with a role focused on delighting your customers and driving your business through digital transformation. We live and breathe this material on a daily basis at Altocloud, and trust you will see the same value while enjoying your morning coffee (or tea!). 

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Gartner CX 17 Summit Summary: It is all about the Customer Journey!

By Miles Kane | May 31, 2017

 

How Bimodal IT can unleash CX Innovation

A few weeks ago Gartner brought together IT and Business leaders in London for its annual Customer Experience (CX) Summit. The focus of this event was around the practice of designing and delivering a renowned customer experience.

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