Transferring Knowledge through Web Components

By Gevorg Soghomonyan | January 5, 2017

Web apps are (arguably) the most efficient way of transferring knowledge. Right now, most of the information in the world can be obtained from websites - be it an online course, news or other types of media. So one can alternatively think of web apps as conduits of knowledge. If web apps have such an important responsibility, then their structure matters. Let’s stop for a second to look at how web app architecture trends have progressed over time.

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In UX Design, Don’t Think About the White Bear

By Simon Doyle, UX Lead | July 21, 2016

Why Contextual Research is Better Conducted on your Customers’ Home Turf

One of the most rewarding aspects of being a UX Designer is gathering insights from those who use or intend to use your product or service. These insights give a designer and broader product team the confidence to progress with clarity and purpose.

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Altocloud and Cameo Global announce partnership

Enhance customer experiences and operational efficiency for Collaboration and Contact Center Solutions.

Visit Cameo Global's booth at CiscoLive July 10th to 14th in the Cisco Cloud Partner Village, Booth 2445, Pod #C20 to have a discussion about how Altocloud can help amplify your current Cisco deployment.

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Inside Sales Systems 2.0 - The Impact of Technology on the Sales Cycle

In today’s world, customer service agents and inside sales representatives are armed with considerably more tools to improve efficiencies when dealing with customers and prospects. 

Over the last decade sales strategies have changed considerably, and the inside sales model has overtaken the field sales model that once dominated larger organizations.

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JavaScript SDK: behind the curtains

By Ismael Rivera | April 28, 2016

Two of Altocloud’s key selling points are real-time customer analytics and digital messaging. In order to collect & analyse online visitors behaviour and provide websites with pro-active messaging capabilities, websites need to embed a small snippet of JavaScript which asynchronously loads Altocloud’s JavaScript SDK.

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Altocloud's Infrastructure from 30,000 feet

By Colm Hally | November 20, 2015

If you’ve heard about Altocloud, you’ve probably heard mention of our scalable data analytics platform. Today, I’d like to delve a little deeper into our infrastructure, providing some background on the microservices architecture and Apache Spark deployment that allows us to deliver realtime analytics at scale.

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Improve Marketo campaigns with Altocloud’s proactive engagement

By Ismael Rivera | November 12, 2015

Marketo is one of the leading marketing automation solutions on the market.  Marketo offers a set of powerful tools for automated campaigns, allowing for better prospect profiling and streamlining of the sales process.

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The Atomization of Big Data

By Joe Smyth, CTO | October 19, 2015

Big Data is everywhere – from business to healthcare and science, what was once rare is now ubiquitous. But drowning a problem in an ocean of data does not solve the problem. However, the Atomization of Big Data - taking data back to the specific individual - can provide actionable insights and provide context that can aid in the application of those insights.

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Contextual Communication - Altocloud and Cisco Context Service

By Joe Smyth, CTO | March 17, 2015

Editor’s note: 17 March 2015 - Cisco today announced Cisco Context Service at Enterprise Connect 2015 in Orlando FL (announced here by Tod Famous, Cisco product line manager). Altocloud’s integration with Context Service is already available and being demonstrated by Cisco in their booth (#1205) at the show. Blog updated with screenshots. See also the other big Altocloud announcements at the show.

Taking action with a single view of the Customer Journey

What if you could get a single view of your customer’s journey across all their touch-points, as it happens in real-time? What if you could bring web, mobile and contact center together into one seamless view? Now imagine if you could do it without a big IT project and armies of expensive consultants. With Altocloud and Cisco Context Service you can positively impact customer experiences with a single view of the customer journey, leveraging some simple web APIs. 

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Resist the Tyranny of Cloud IaaS Lock-In!

By Joe Smyth, CTO | June 6, 2014

Like many software startups today, Altocloud has a relatively compact development team rapidly iterating enterprise-class software as a service (SaaS) solutions that need to be instantly deployable to customers across the globe. Agile methodologies, architectural flexibility and smart use of cloud infrastructure as a service (IaaS) are key ingredients for success.

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