Editor’s note: 17 March 2015 - Cisco today announced Cisco Context Service at Enterprise Connect 2015 in Orlando FL (announced here by Tod Famous, Cisco product line manager). Altocloud’s integration with Context Service is already available and being demonstrated by Cisco in their booth (#1205) at the show. Blog updated with screenshots. See also the other big Altocloud announcements at the show.
Taking action with a single view of the Customer Journey
What if you could get a single view of your customer’s journey across all their touch-points, as it happens in real-time? What if you could bring web, mobile and contact center together into one seamless view? Now imagine if you could do it without a big IT project and armies of expensive consultants. With Altocloud and Cisco Context Service you can positively impact customer experiences with a single view of the customer journey, leveraging some simple web APIs.
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